Welcome to TwelveGauge.com ™:

Here is some basic information about Shopping, Returns, Damages, Your Order and Navigating our site.

We are a established business with over 10 years experience in providing large and small retailers all over the world with our merchandise. With the opening of our web site we are now able to provide our complete line of coordianting products direct to you, our customer. We are not just another .com gift store, we are the designer, manufacturer and soon you will be able to visit our own Twelve Gauge Retail Store located next to our manufacturing facilities in Houston, Texas. As we continue to expand and explore new and exciting product designs, we hope that you will be a part of our success and that we can bring a smile to your face when you receive one of our products.

Here at Twelve Gauge Designs ™: we are

"Dedicated to the Preservation of TEXAS History"

Thanking you again, Twelve Gauge.

Twelve Gauge Designs ™:
1513 Bingle Road (warehouse)
1517 Bingle Road (office)
Houston, TX 77055

713-465-6563 phone
713-468-0770 fax
info@twelvegauge.com

SHOPPING

We make it easy to purchase gifts online and deliver them anywhere, in Texas style. You can add a Texas notecard imprinted with your private message to any order. 24 hours a day. No matter what your gift selection, we'll carefully package it all together and off it goes - it's that easy!

ORDERING

Many of our products are available in several different sizes. To properly understand our pricing system please read. Example: Picture Frames. The first item price is for the 4x6 frame, if you need a 5x7 or 8x10 frame you will add the amount next to that size to get that price. 4x6 frame is 15.00 for 5x7 frame +5.00 = 20.00. We hope this will clarify this issue with our customers. If you have any questions please call us at 877-465-6563.

DAMAGES

Note: If your order arrives damaged take the following steps.

IF DAMAGE IS VISIBLE FROM OUTSIDE OF BOX:

1. If the delivery driver is still there make sure he notes that the package is damaged or just refuse the shipment and they will send it back to us. Please advise us by email that the package was refused or damaged.

IF DAMAGE IS NOT VISIBLE UNTIL YOU OPEN THE BOX:

1. Save all packaging materials. This includes shipping label that has tracking number on box.

2. Call us at 877-465-6563 or email us at info @twelvegauge.com. ™:

3. Provide your full name, address, phone number, order number, and tracking number (located on shipping label) and email this info to us.

4. When we receive claim number from our shipping company we will promptly reship your order.

RECEIVING YOUR ORDER

We ship most orders within two to three business days. Some items may take longer than that. You will receive a link via email that allows you to track each order from our store - right to the door of the delivery address that you specify. (This tracking feature is not available for certain foreign countries or US military bases outside the US). Once the order leaves our shop it is your responsibility to let us know if you did not receive the order. If this happens we will take proper steps to complete your order. Contact us at info@twelvegauge.com or toll free 877-465-6563

RETURNS

We stand behind the quality of our products that we design and manufacture. If product is damaged we will replace it for you. If you're not satisfied with your purchase, email us at info@twelvegauge.com with your order number, and we can exchange or issue a store credit. We must receive the email within 10 days from when UPS delivers your package. We will not be able to refund shipping on any internet orders. We will refund the purchase price only. Return postage is the responsibility of the purchaser.

NAVIGATING OUR SITE

We have set up our site for ease of shopping. Buttons for primary departments are located on the left-hand side of your screen. Below the shopping sections are additional Information and Service links for your convenience. Some departments contain additional sections. Give us some feedback on any improvements that we can make!

Thank you for visiting TwelveGauge.com, we hope that you'll return again and tell others about our great store!

COPYRIGHT

All enclosed designs and images are Copyright © 2002 Twelve Gauge Designs. ™: Any form of duplication is strictly prohibited and enforceable by law.